Blinknapo Refund and Return Policy

At Blinknapo, we strive to provide our customers with the highest quality luxury footwear. If for any reason you are not satisfied with your purchase, our goal is to make the return and refund process as simple and straightforward as possible. Please read our full policy below for details.

1. Eligibility for Returns

You may return items purchased from Blinknapo within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The items must be unused and in their original, undamaged packaging.
  • The product should not show any signs of wear or damage (such as scuffs, scratches, or dirt).
  • All tags must remain attached to the product.
  • The return must be initiated within 30 days from the delivery date.

2. Non-Returnable Items

Please note that certain items are non-returnable and are excluded from our refund and return policy, including:

  • Sale or discounted items (unless defective).
  • Gift cards.
  • Custom-made or personalized items.
  • Products marked as final sale.

3. How to Return an Item

Returning an item to Blinknapo is easy:

  1. Contact Us: To initiate a return, please contact our customer service team by emailing us at info@blinknapo.com or call us at (718) 463-3515. Provide your order number, item details, and reason for the return.
  2. Return Authorization: Once we receive your return request, we will send you a Return Authorization (RA) number along with instructions on how to return the product.
  3. Return Shipping: You are responsible for the shipping costs of returning the item, unless the item is defective or there was an error in processing your order. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the product reaches us safely.
  4. Packaging: Please return the item in its original packaging, along with all tags and accessories.

4. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. The refund will be processed as follows:

  • Approved Refunds: If the return is accepted, we will issue a full refund to the original payment method. Please note that shipping charges are non-refundable.
  • Refund Timeframe: It may take up to 10 business days for the refund to appear in your account, depending on your payment method and financial institution.
  • Rejected Returns: If the return is rejected due to non-compliance with our policy, we will notify you and arrange for the product to be returned to you at your cost.

5. Exchanges

At Blinknapo, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired item.

6. Defective or Damaged Items

If you receive a product that is defective, damaged, or incorrectly shipped, we apologize for the inconvenience. In these cases:

  • Defective or Damaged Items: Please contact our customer service team immediately at info@blinknapo.com. We will arrange for a return and issue a full refund, or we will replace the defective item at no additional cost.
  • Incorrect Orders: If we sent you the wrong product, please notify us within 7 days of receiving your order. We will cover the return shipping costs and send you the correct product as soon as possible.

7. Return Shipping Costs

  • Refundable Shipping Costs: We will cover return shipping costs if the return is due to our error (e.g., defective or incorrect item).
  • Customer’s Responsibility: If you are returning a product for any other reason (e.g., change of mind, incorrect size), you are responsible for the return shipping fees.

8. International Returns

  • If you are returning a product from outside the United States, please ensure that the return is properly labeled and documented. You are responsible for any customs fees or taxes associated with the return shipment. We strongly recommend using a traceable shipping service for returns.

9. Contact Us

If you have any questions or need assistance with a return, please contact us using the information below:

Our customer service team is available to assist you with any concerns or questions about your return or refund.